Manual Review Process

The manual review interface enables reviewers to thoroughly evaluate verification cases that require human oversight. This guide explains how to effectively use the interface and make informed decisions.

Conducting an Effective Review

Step 1: Initial Assessment

1. Review any system-generated warnings at the bottom left of the session report modal
2. Note any previous verification attempts by the same user

Step 2: Document Analysis

1. Examine security features (holograms, patterns, watermarks)
2. Verify data consistency across all document fields
3. Compare extracted data with visible document information
4. Check document expiration and issuance dates

Step 3: Biometric Verification

1. Compare facial features systematically:
   • Eye shape and color
   • Nose structure
   • Facial proportions
   • Any distinctive marks
2. Consider age difference between document photo and selfie

Step 4: Risk Signals

1. Evaluate AML screening matches:
   • Match confidence scores
   • Date of birth proximity
   • Name variations
2. Analyze location data:
   • IP address location vs document address
   • VPN/proxy detection results
3. Review device intelligence:
   • Browser/device consistency
   • Session behavior patterns

Making a Decision

Approval Criteria

• All document security features present and valid
• High confidence in facial match
• No significant AML hits
• Consistent location and device data
• Clear, legible document images

Decline Criteria

• Suspected document tampering
• Low facial similarity score
• Significant AML matches
• Suspicious location or device patterns